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To add a testimonial of your own, submit it on the Customer Survey page.
| Below is a picture of Michael Ray, an employee of Gruene H-D who was on the way to Daytona for the races, helping a customer stranded on the side of the road. The customer sent Michael this picture with a letter attatched thanking him for his kindness. Please if you feel like we have helped you in anyway or just simply put a smile on your face, take a minute to let us know. Thank You, Gruene H-D Staff.  |
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"I've purchased motorcycles at 5 different dealerships in the Austin/San Antonio area. I'm happy to say that this was by far the easy transaction experience. No hassle, no pressure, no problems. Go see Michael Ray for your next Harley!!!"
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By: Carmen Universal City, TX
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"This is probably the best Harley dealership I have ever been to.EVER!!. Even though there is one about 4 miles from my house,I will continue to ride an extra 18 miles just to give yall my business!! Everyone is so nice and kind and helpful there! THANKS for doing a great job!!! "
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By: Everardo Selma, TX
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"I have bought 5 bikes in the last 12 months from Austin to San Antonio. I have had good experiences and one disappointing one. Gruene HD knocked me out in a great American style. The process was seamless, the quality of treatment was outstanding and I felt a part of the family from my very first visit. My first Harley Davidson purchase was by far the best of any of my motorcycles purchases. I am truly grateful for the outstanding and authentic efforts of Michael Ray, Kris, Griff, Cynthia, Todd, and Joanna. Thank you!"
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By: Ida Live Oak, TX
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"Bought an 00 Roadking and the salesman JR and Sales Mgr John were great. Patient and understanding about my concerns and questions. Please visit... they will take good care of you."
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By: Sam Austin, TX
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"I woke up about a month ago and decided I wanted to trade in my bike. I started out at a couple other Harley dealerships who acted to busy for me. I rode north and saw the Gruene Harley Davidson Billboard on Interstate 35. From the time I walked in the door I felt they were there to help. Needless to say I drove off on a new Fat Bob and couldn't be happier. Great customer service!"
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By: Lance Schertz, TX
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"I recently purchased my second Harley from Gruene Harley. I upgraded from a 2005 Fat-Boy to a 2009 Ultra Classic. After having the Ultra Classic for only 2 days I noticed a slight noise from the primary when I shut the engine off. I took it back up there expecting to have to haggle or argue to get this issue resolved. I was wrong. I was met with a smile and genuine concern for the problem. I told them I had a trip coming up that has been planned for months, and that I needed my bike back fast. After talking to Smitty and Chris in the service department, Jon in sales gave them the ok to overnight parts to get me back on the road. I contacted Jay in service today to get an update and my ride will be ready tomorrow. I feel so good about doing business with Gruene Harley that I wanted to fill out this survey before my bike is even done. And I fully believe that the work done to my ride will exceed my expectations. Thank you to every one that truly made my buying experience the best that I have had."
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By: Robert Geronimo, TX
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"I stopped into Gruene HD to look around and was impressed with every staff member I came in contact with. I also brought my bike into service to have some AVON grips installed and the customer service was outstanding. I now plan to bring my bike to Gruene HD for all my service needs and make Gruene HD my Harley Store!"
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By: Jeff Schertz, TX
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"I want to take this opportunity to Thank Al from Sales and Todd in financing.. I had actually just started looking for a bike went to several other Harley dealers, and decided to came to Gruene Harley I never thought I'd be taking a bike home that day. I was introduced to Al, he took time to show me several different bikes until I made my decision. He made my wife and I feel like family and answered all my questions. So, I decided to buy a Dyna Low Rider... Then he sent us went to financing, Todd made the finance process smooth we were out of there in less than an hour..... If you are in the market to buy a Harley I highly recommend you go see Al.... We were so pleased with the Great Service We received...... "
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By: Anonymous San Antonio, TX
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"I had an oil leak on my Road King and took the bike in Tuesday. I was given an estimate which was later confirmed telephonically before work began. It was done in less than 2 days. Chris and the service staff were knowledgable and courteous and I will always take my business to them. Thanks guys"
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By: Franz New Braunfels, TX
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"JUST DROPPING A LINE TO SAY THANKS AND TO SAY HOW MUCH I APPRECIATE ALL YOUR HELP AND INFORMATION CONCERNING MY CROSSBONES. SMITTY, JAY AND CHRIS W. HAVE GONE ABOVE AND BEYOND FOR ALL MY SERVICE NEEDS. THERE IS A REASON I RIDE FROM AUSTIN TO GRUENE FOR SERVICE AND PARTS, TOP NOTCH SERVICE AND NO ATTITUDE!!! KEEP UP THE GOOD WORK!! YOUR FRIEND.......DAN MCCOY "
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By: D. AUSTIN, TX
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"outstanding people from when you walk in until you walk out the door keep up the great work you're number one in my book. thank you!!!!!!!!!!!!!!"
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By: Robert Corpus Christi, TX
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"I was looking to upgrade my 04 Softail Duece.My brother and I just finished an 1,800 mile ride,and I was sore.I had been looking at the new Electric Glide Classic at other dealers,and asked Bill what he could do for me on an upgrade.He was right on the trade,and beat all other dealers I had been to.I am now ready to take along ride.Thank you to all the sales,service,and parts department.I reccomend this dealer to all my friends over all others in the area as the one to go to for your best deal in the south Texas area."
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By: Ron Yorktown, TX
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"Our total experience for the first time was Excellent! Our special Thanks to our Salesman - Al Lopez he was such a great guy and made us feel important (even though we purchased a used bike) we were made to feel we just left with a brand new bike. Liked all the different departments that were we able to visit and ask questions ! Liked the Total Familia Experience - Thank You Gruene Harley Davidson - Raymond Lopez"
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By: Raymond New Braunfels, TX
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"I bought an '07 Heritage Softail Classic and was very pleased with the sales transaction with Al. The entire staff I dealt with was so friendly and fun to deal with. I haven't riden in 20 plus years so I need to outfit my new ride as well as myself and my wife. Needless to say, my wife and I will be purchasing many accessories and clothing from you going forward. Great Staff!!"
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By: Dale New Braunfels, TX
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"Best Harley Davidson Dealership, sales experience was tops, kudos for Andy,Al, Todd, and the entire staff.
Impress with the willingness to assist customers, all the staff gave me 100%, at the end they welcome me to their family. "
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By: Gus San Antonio, TX
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"My wife and I just purchased an 04 Dyna. Al was a really great knowlegeable salesman from the submission of the credit app. to the final sale. Todd was great at explaining all the warranty info and such. Overall this is the greatest and friendliest Harley dealer around. Will always receive my buisness and recommendations to everyone"
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By: James and Morgan Adkins, TX
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"Very courtious, friendly, always ready to help."
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By: Keith Stockdale, TX
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"I rode my Kawasaki to Gruene Harley with a friend who had just purchased an '06 Softtail. I had looked at an '09 Sportster on their website. I called and talked to Montana and requested a trade value on the Kawasaki. Before we got to the dealership, Montana had a trade-in value and was handing me the keys to test drive the Sportster. I bought the Sportster and within a month I knew I was on the wrong bike - something about not being 20 years old anymore. Less that 90 days after I bought the Sportster, I traded it in on an '11 Fat Bob. Gruene Harley was more than fair regarding the second trade-in and I rode out the same day. Thomas, in parts, worked with me on the sissy bar and luggage rack for the Fat Bob as they are not parts designed for the bike - they are from a different model but fit the Fat Bob. I wanted a square tube style not the round tube style and Thomas worked with me over a month or so, until the right setup was found. Montana and Thomas as well as the other people in this dealership are top notch. I would highly recommend the Gruene dealership to anyone looking for a Harley or accessories."
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By: Kirk San Antonio, TX
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"I bout 2010 FLHR ROAD KING last year.Great service,great staff. This is the store i put my money on when it comes to my motorcycle.I am an army veteran an i also thank you for the incentives you offer.last week in san antonio tex. someone backed up into my R.K. I called MR. RAY in parts he helped me get my R.K to your shop out standing! Insurance agent went yesterday added up the repairs and a check would be sent in 5 days. The set back is that parts cannot be ordered until ck is in. Thats another week before parts come in and another week before repairs are done. Service said thats policy.There is a difference between long term customers and customers.Even if the insurane had delays as a long time customer i would make it right. Thank you. GILBERT GUERRERO CELL# 210 2152101"
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By: gilbert san antonio, TX
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"We purchased some items at the customer appreciation sale, August 6th. When we got home, we noticed that the sensor was still on the laptop sleeve we had purchased. We really did not want to drive all the way back to New Braunfels. Chris, a blonde haired sales girl, drove into San Antonio and took the sensor off...WHAT GREAT CUSTOMER SERVICE!!!! We were most appreciative! Many thanks for your help...and a huge thanks to Chris...
***Ted Dromgoole"
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By: Ted San Antonio, TX
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"We made the short drive from South Austin to Gruene Harley to participate in the 5th year anniversary. While admiring the 2011 Ultra Limited Albert Benevidez offered us the opportunity to test ride the Ultra. Albert work with us on getting what we wanted for our 2001 FLHTCI and we rode home on the Ultra. The professional attitude of Albert and the staff of Gruene Harley Davidson has further convince us we made the best decision to buy at Gruene HD. Customer satisfaction is what it's all about at Gruene HD and they do it right. Thanks to all! "
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By: Harry and Janet Austin, TX
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"I've been going to Gruene harley for about 2 years now. I had a sporty that I originally had service work done. The work was always done on time and they even washed the bike.
I have been drooling over the new dyna's for a long time. Seems like I was in the showroom almost every weekend. I have talked to every salesman there and was always impressed with their knowledge and no pressure attitude.
When it came time to buy, I was trying to find a used bike that was only a year or two old to save a little money. I went to a non harley dealer trying to make a deal on one I really liked but ended up wasting three days because they just couldn't get it together. The fourth day I was driving home from work and I stopped by to see my pal Paul. I told him what bike I would buy if I could afford a new one, he told me he could get it in my budget, I filled out a credit app and had to run a quick errand then went home. There was already a message on my machine that he worked out my payment at exactly my budget was, already had it approved, and I went and picked it up that same day.
Don't waste your time going anywhere else when these people listen to what you want, what you can afford, and simpley make it happen with no fighting back and forth for more money.
Everytime I have been in this dealership I have been greeted with a friendly smile and a little biker gab. They are real people, real riders, and they all love what they do.
First class operation in sales, service, parts, and in HD gear.
Special thanks to Paul for putting up with endless visits to the dealership and only when I was ready, making the dream come true.
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By: Dino New Braunfels, TX
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"Since the birth of our child my wife and I have been aching to get back on a bike. It just so Happens that my bro, Greg, lives in New Braunfels and turned me on to Gruene HD. He raved about their up front pricing and no nonsense approach to sales. I said WTH and decided to give them a shot. I was impressed immediately by their down to earth atitude. Paul was a go getter and when we decided on the bike we wanted, he had it there in two days. It took me a while to pick the bike up and Paul was out of town, but Trevor stepped in and made it happen. He even had all of my parts put on the bike on the same day. The parts guys, service guys, merchandise girls, and sales guys were all top notch. I will buy all of my bikes there from now on and look forward to getting to know the Gruene HD family since my family will be moving there in September. Thanks again, Matt"
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By: Matt Georgetown, TX
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"My wife and I have been going to Gruene Harley for around three years to visit and buy clothes and HD "bling bling" for our 2008 Roadking. We took our Roadking to Gruene HD for new tires and some other service work. Although we live in the Houston area I have never had a good experience with any of the local HD dealers. We thought driving 150 miles to Gruene would be worth a try. Mr. Chris Mora and Mr. James Halm serviced our Roadking and I will have to say that it was a most pleasant experience. When we picked up "Lucille" she was spotless, showroom clean, just like the day we dropped her off. They performed the work and only replaced parts that actually needed to be replaced. Every time we go to Gruene HD the ENTIRE staff is friendly and helpful. I know where we will be buying our next Harley. Thank you Mr. Mora and Mr. Halm and the entire Gruene HD staff for making our trip worthwhile.
Bill and Brenda Lichenstein"
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By: Bill Katy, TX
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"Thanks for the great customer service!"
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By: Joshua Dale, TX
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"After looking for the right bike for many years, I finally found it at Gruene Harley Davidson! I purchased my 2009 Fat Bob CVO and it's a hell of a machine! Trever will make it right no matter the issue! A team of true professionals with your best interest in mind!! Tremendous customer service, loyalty, and an absolute pleasure to do business with!!! Will do it again fellas, keep up the GREAT work!!! "
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By: Randy San Antonio, TX
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"After spending a few, long hours at the two dealerships Austin has to offer I decided to drive to Gruene to visit these Guys. They put me into what I was looking for at a great deal and made my dream a reality!
My sales man Bill was awesome, as soon as I said let's make a deal he went to work and didn't stop until I was able to ring that bell! My hats off to Trever who made the financing side fun for a change. I look forward to years of relationships with Gruene Harley Davidson.
Thanks!
Josh"
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By: Joshua Dale, TX
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"After shopping around for a new bike for about 8 months Gruene Harley Davidson won my business "Hands Down"
I wanted a friendly - no nonsense - get it done motorcycle buying experience and Brother Gruene Harley Davidson Delivered.
But it doesn't end there. I had my 1200c- Sportster serviced there and of course spent some time at the Parts and Accessories Dept. To make a long story short they're desire to be friendly and helpful impressed me. I ultimately purchased my new 2011 Soft-Tail Deluxe from Gruene Harley.
I said in the beginning it was a friendly- no nonsense - get it done attitude "and I might add a good deal" that sold me. I give them 5 Stars all around. "
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By: Robert new Braunfels, TX
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By: Shane New Braunfels, TX
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"I would like to give thanks to all the great staff at Gruene Harley-Davidson, they sell great bikes and stand behind them. I had a problem with my 04 883 sportster and the service techs took care of it right away , thanks alot guys. Montana, Al and Roman, 3 of the best guys there who want to make sure you are satisfied with your purchace, look them up. Visit Gruene H-D, look around and talk to the staff , you won't regret it"
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By: Roman San Antonio, TX
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"I just want to say thanks for all the great service, Jay petitt went out of his way to accomodate and keep me posted on the status of the repairs. Their is a reason I drive past the Austin dealer to Gruene Harley!! Once again thanks a bunch!!! "
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By: Dan Austin, TX
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"Labor Day Weekend 2010! How we love time off from the rat race...until...in the middle of River Road...the Fat Boy conks out. So glad Gruene Harley close by. We called & reserved a battery. Us girls go to get the battery & guys start disassemble; however, we lacked a couple of tools. Thank you Travis A. for your assistance! You had battery charged & tool I could borrow. Even though time was short - we got her done! If all your employees are like Travis, you got the best. Thanks!"
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By: Pam Fort Worth, TX
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"A great buying experience! I'll be back to buy another bike from Bill Gaines"
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By: Ben Austin, TX
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"On the way to meet my wife in Wimberly when my chk engine light came on in Luling. I called and spoke with Mr Smitty who was very nice and accomodating. I work for a large Ford dealer service dept and am aware how difficult scheduling can be. Thank you very much. "
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By: Brian League City, TX
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"I just wanted to thank Justin, & the guys from the service dept.for helping me out. I was on my way back from a ride & I got caught in that bad rain & hail storm that came through South Texas on my way home to Corpus. I called y'all up & brought my bike over & loaded it up in my ol ladies pickup truck & strapped my bike down for me & everythig just because I was a Harley rider, I've never even bougt anything from your store, but I plan on it in the future, I have been riding bikes for 40 yrs & owned my first H-D 32 years ago (it was an old 64 panhead) wish I still had it, & I am still inspired by the H-D family of people that take care of each other!! Thanks again Justin."
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By: Justin W. Corpus Christi, TX
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"Sales seems to promise more than they deliver,but am satisfied,parts dept has been first rate,Service dept,(Smitty,Justin,Jay ,) have been outstanding.Great service and very rider friendly attitude,used them today for some upgrades,Great bunch of young men,they are a credit to your dealership,Billy Amsden 2002 sportster xl-s 1200"
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By: Billy Canyon Lake, TX
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"I've purchased a few bikes, many parts, and gear from this dealership since it's opening and I believe it to be one of the best anywhere. Friendly and very helpful. Larry Denoyer"
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By: Larry San Marcos, TX
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"This month (Jan. 2010), I bought a Harley Fat Boy Low at this dealership. I can not be happier, with my purchase and the people at Gruene Harley Davidson. Let me tell you, you cannot beat their level of customer service. The entire staff at this location are superb and truly customer driven. They are courteous and take their customers seriously. I was really thrown back by something that is hard to find now days, good old fashion Customer Service.
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By: Santos San Antonio, TX
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"The folks here are wonderful. We had a flat on Sunday and the guys had it fixed on Monday and even delivered my bike to me!!!! Can't say enough about the GREAT service here. OUTSTANDING.
Thanks
Pat"
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By: Pat Canyon Lake, TX
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"I purchased a new Dyna Wide Glide thru the new car sales in Afghanistan and chose Gruene Harley dealership as delivery and pickup point. I am very glad I did. I was able to look on line for the right person to direct all my emails about parts and info for tax and picking up the bike. Even though this bike was purchased thru different company, your dealership gave me the best customer service I have ever received in Any dealership. David Vasquez communicated with me thru emails several times to help me find just the right parts for my bike and he hadn't even met me yet. This dealership was professional and relaxed at the same time. Johnny Wechsler and David Vasquez are to be commended for their top notch customer service and their knowledge. My dream of owning a Harley is a reality and to be taken care of by the team you have at Gruene was a whole lot more than I was expecting. Thanks for making my R&R memorable, I cant wait to return home and visit your dealership again. David V & Johnny W. Thanks!!!"
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By: John San Antonio, TX
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"I had been looking to purchase a motorcycle. Checked out several dealers around before it happened. One of my employees had an issue with his 1200. You came out picked it up at his house and got him a loaner. Next my neighbor accross the street boosted about the great service he got at gruene. Next I walked in got some prices from Johnny and never got any ptessure. One month later i walked in Mark helped me out still without pressure. Three days later i picked up my 1200. Now this is the kind of place i will talk about to all my friends about. You guys sure beat out the other dealers by a long shot from George town to Kyle Texas."
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By: Max Kyle, TX
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"I've been in and out of the Harley business since the 70's. I ride alot. At a time when some dealerships are cutting back by hiring inexperienced non-riders, it's a treat to find a place that has real motorcyclists working the trenches. Best Service writer I've ever encountered is Michael Ray and the best, most thorough mechanic (sorry, it's "Technician" these days) is Chris "Bear" Wolfendon. Thanks for finding and solving the problem that I and several Hillcountry Hellbuellies couldn't find and that 2 other Harley/Buell dealerships didn't find.
Also, it was great to see some people that I highly respect up at the front end of the store, as well as some excellent Rider's Edge staff that I know. Sure is good to find a "real" motorcycle shop again. Honesty and integrity; what a concept!"
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By: Denny Soicewood, TX
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"I went into your store to buy a shirt for a friend. and next thing i know im leaving on a new Buell xb12r, You guys really went out of your way to help me out,and still do i have no problem driving 200+ miles to do buisness with you!"
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By: Kenneth rockport, TX
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"I just wanted to take a minute to say thank you to Stacey in apparel. We were visiting a week ago and forgot to get one item. Via phone, Stacey helped me get what I wanted. I have always been impressed by the people you have working at Gruene HD. Another pleasant experience.
Many thanks, Stacey"
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By: Bruce Tucson, AZ
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"Rugger and Team: As you know I've been a customer of yours for over 15 years. In that time I've owned 7 Harleys and I've bought most of them from you. I consider Greune HD my home dealership and everytime I stop in to buy something, for service, or just to look around, I am always greeted warmly by the staff. In particular I want to mention that Smitty does a great job and is ready to help in any way he can. I always swing by the service department to talk to the guys and Smitty always greets me by name. Your team really cares about customer service and it shows. Keep up the good work and THANK YOU!"
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By: Steve Spring Branch, TX
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"The guys in service have always done a great job on all our bikes. I wanted to thank Smitty and Michael for waiting after hours so I could pick the heritage up. Great job as always!!!
Pat "
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By: pat canyon lake, TX
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"Thanks to all the staff & the most awesome Jennifer for their most generous contribution to the Steven Galbraith Benefit at Was Riley's. The rain hurt us on Sat. but we pulled through on Sunday & it was a complete success. You folks showed a lot of class (old school style!!). God Bless You All
p.s. That red '04 Road King has been all over the country & runs stronger than ever- you guys ROCK!!!!"
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By: WIMBERLEY, TX
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"I contacted Gruene after talking to my main dealer in hopes that I could find a better deal on a ape hanger installation. Not only did they give me a better deal they did something that my dealer told me could not be done. Gruene installed my apes with black cables for half of what I was quoted elsewhere. Kind of makes me wish that I would have bought my bike from them. I'm thinking that I might go upgrade for one of their bikes. Keep up the good work. "
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By: David Schertz, TX
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"Professional and super friendly. Made buying a bike a pleasure. Special thanks to Paul Ray (sales) and Steve T in finance. These guys went out of their way - very helpful.
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By: fox San Antonio, TX
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"All the guys back in service are so wonderful. They got the scooter back in record time. I am now riding again!
Thanks to All,
Amy"
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By: amy canyon lake, TX
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"always a pleasure to come and visit on our weekly sunday rides. you guys always seem to take extra care with us old folks and make us feel like family."
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By: amy canyon lake, TX
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"Paul was the epitome of what a "harley" rep would be. Honest, knowledgeable and "relatively" free of the sales BS. He was straightforward, and kept his word on the great deal he have me... when all across the state other HD dealerships were "gouging" the customers for the same bike. Paul and Gruene HD has a loyality customer."
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By: Anonymous Austin, TX
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"I have had a lot of service done on my '07 FLHRS and have been very happy with the results. Johnny and Smitty have always done me right."
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By: Jack New Braunfels, TX
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"YOUR DEALERSHIP IS A VAST IMPROVEMENT OVER PREVIOUS DEALERSHIP CHOICES IN THIS AREA. HAL, YOU GOT IT RIGHT IN GRUENE!"
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By: kyle new braunfels, TX
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"By far the best parts people around! Knowledge of product and ordering "complete" packages is so important. Your team came through with flying colors!! I live in San Antonio, but will be using Gruene as my parts place for certain! Thanks!"
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By: Renae San Antonio, TX
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"Smitty and Chris (Service department technicians)
Just wanted to follow up and let you know that your attention to my bike while it was in for service was highly appreciated. I'm a new rider (again) and the consideration that you gave me was nothing less than professional as well as friendly and courtesy.
Thank you,
Al gonzalez "
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By: Alric
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"This was our first motorcycle purchase, and Johnny was awesome. He was enthusiastic, took time to answer our questions (and as newbies we had a bunch!) and made the whole experience just great. Everyone we met at Gruene Harley-Davidson was friendly and made us feel welcome. If you are looking to take the plunge and get a bike, this is the place to go. Our only regret is that we waited this long to get our first Harley! "
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By: Clay & Lori Seguin, TX
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"A group of us were traveling from Houston to Leakey Texas to ride the three sisters. I had a flat on my Harley on I-10. I was stranded on the side of the road. I called Smitty and he got me in and out in a couple of hours. He saved my weekend. Great job. Thanks,"
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By: Ken Katy, TX
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"I try to stay away from dealerships, just over priced and snooty. One day I needed something and yall was open, and just happen to have the part I was looking for. Not common for a dealer to have parts for my old bike. It's been great dealing with yall."
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By: bubba New Braunfels, TX
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"The staff at Gruene HD are at the top of their game! People might say, "It's all about the sale!" Well, I'll tell you it's not just about the sale. These folks want you to be happy with what you get, and they want you to come back too. They treat you right. No sales pitch, no pressure, just honest and friendly service. Too bad there isn't a Gruene HD everywhere. Thank you Paul, Steve, and Tessaro brothers; and to all the staff at Gruene not mentioned, thank you."
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By: Anonymous San Antonio, TX
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"Where do I start? I was in San Antonio last week for a wedding, stayed for a visit. Checked out Javelina H-D and then Gruene H-D.
I met Paul Ray when I was walking around checking the place out. From the gate, what a great guy, turns out we know a few of the same people. The crew from Brians H-D in Langhorne, Pa and a guy Paul used to race against back in the day. A guy named Ferraci, from Willow Grove, Pa I worked with Ferraci back in the 60's when I was in high school.
Paul took me around introduced me to his son, who was packing fo Daytona, I got an autographed picture of Michael and wished him luck.
Paul and I talked about life, our previous careers in construction etc. I only wished I had more time and lived closer so I could spend more time there and make it "my" Harley shop.
Thanks for the true Texas hospitality. Also Uncle Hal, I met some of your staff @ JavelinaHD and the same goes for Tim.(sales) and Priscilla (motorclothes)
PS Tell Paul next time I'm in the area, he owes me a Shiner Bock!"
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By: Paul Delran, NJ
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"My wife and I want too really thank Adam Smith "Smitty" from the service department,You and your highly skilled techs are totally awesome,our 07 ultra classic out performs and exceeds the aggressiveness that every rider dreams about!!!!!!You definetly have my business!!!Thank You Aaron Tessaro!!!!From Doug L Crawford in Parts to the cashiers Stacey N Lovett & Adriana M Villanueva, your smiles, skilled knowledge and friendlyness certainly is the reason that Gruene Harley Davidson has a highly recommendable reputation,"Keep up the excellents" Robert J & Cheryl K Cossey"
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By: Robert J Sutherland Springs, TX
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"I BOUGHT AN XLCH AT ALAMO HD,
AN XL AT JAVELINA HD,
AN FXD AT JAVELINA HD,
AN FLHRSI AT AUSTIN HD,
A HONDA AT JOE HARRISON,
PLUS A HONDA AND A YAMAHA AT ALAMO CYCLE,
AN FLHX AT GRUENE HD- SO I'VE SPENT A LOT OF TIME AND MONEY IN MOTORCYCLE SHOPS- BUT WITH GRUENE HD I THINK I HAVE FOUND A HOME! SO TO JOHNNY W., STEVE T., SMITTY AND ALL THE REST THANKS YOU ALL. DENNIS, BULVERDE,TX "
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By: DENNIS BULVERDE, TX
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"i think ya'll do the area a great $ boost hope we have good trun out this weekend12-1-2007"
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By: Anonymous New Braunfels,, TX
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" This is the best experience I ever had in a Harley dealership. The parts department were quick to help me find what I was looking for and it was ordered and sent promptly. The ladies that worked up front were very knowledgeable and help me find the right gifts for the women in my life. Most dealerships are not as quick to help me. I do not look like your stereotypical Harley rider and am very young. I get the impression they think I am not worth their time. My experience in Gruene was completly different. I usually just go to Gruene to see live music but thought I would stop by. The only regret I have is not stopping by sooner to check yall out. You will get all my Harley business in the future.
"
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By: Steven Killeen, TX
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"I recently purchased my '08 Sportster from Gruene HD and couldn't be more pleased with the bike and the experience. I've never been to any kind of dealership and felt so relaxed and not pressured. Your sales team is top notch, thanks for being so patient with me Johnny. ;-) Everyone I came in contact with was very helpful and knowledgeable. I will gladly continue to do business with you all, thanks again for the great experience!!"
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By: Robert New Braunfels, TX
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"I have used other Harley dealers and felt like I was only a number with a check book. With Gruene's I was treated like the only customer in the store, no more like the owner of the store, no not even that tells the frendliness and respect that I was shown. It was from the moment that I walked in, I became part of a family. Even after I made the purchase, when I returned to service both my bikes, I was treated with smiling faces, great attitude and respect. The other Harley dealers around here could stand to take lessons from the Gruene family. God bless each of you and thank you for making this easy and happy.
Sincerely,
Chris & Lynnda Klaus"
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By: Chris La Vernia, TX
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"Your sales staff was friendly as well as very helpful with my questions. They gave me a reason to come back to your location. Thanks"
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By: Brian San Marcos, TX
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"Oh my god, you all suck!! Everything about your store blows!! Nah, just kidding! Gruene H-D is by far and away the best store Top to Bottom. From your friendly and knowledgeable sales team (Johnny and Paul, you guys are freakin awesome!) to Steve in financing (this dude knows his "stuff" and is very thorough, Thanks Man) to everyone in Parts, especially Little John (they need to clone this dude and ship a clone to every store in the U.S). Everything about this operation is First Class, all the way. I've dealt with many H-D stores in the past and Gruene is by far the best ("You complete me...") Customer for life. 2007 FLHRC Road King Classic. Thank you all, Rudy."
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By: Rudy San Marcos, TX
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"Wow,I can't express how satisfied we are at the level of professionalism we received. This was our 1st HD purchase, and Johnny W. was just very proficient. Everything went so smoothly, from the financing to choosing accessories with Little John. Not knowing what to look for, these guys were knowledgeable in their areas, and very helpful. Thanks to Steve T. ,the guys in parts doing all the upgrades,and also Joanne for her help in choosing a helmet. I will definitly tell people about Gruene HD. Thanks ya'll, Pat and Henry proud new owners of a 2007 HD Street Bob"
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By: Patricia Canyon Lake, TX
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"Sales and Service on warranty and purchased products was awesome and the rental experience was awesome. Tina, Kristin and the whole service team was great. All my future business will be with your store even though the bike was purchased elsewhere."
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By: Thomas San Antonio, TX
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"I was on a trip when I found I had no headlight; I was greeted and taken care of immediately. The technician found the problem right away, and had me come back to the service area where he showed me the problem. Seems it was a faulty bulb, which was getting hot and melted the plastic connector. He did a test on the connector, and with a new bulb I was ready to go. I felt very good after talking to the tech, and everyone in the dealership was friendly and offered to help.
I have over 40K miles on my '02 RoadKing, and have seen a lot of dealerships accross the country. Gruene HD gets my highest rating.
-Clara (MzPig) Baker"
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By: Clara Las Vegas, NV
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"We have shopped your store since the beginning and found your girls that work at the front are fun, friendly, and love their work. This month, when we decided to buy me a used Deluxe from your store, we had a chance to work with all of the other departments and found them to be knowledgable, helpful, friendly and fun, also. Thank you!"
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By: Kim Wimberley, TX
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"Johnny Wechesler was a excellent salesman he made our trip to New Braunfels worth it. I think the man deserves a metal. His sale experience to use was great and professional and fast!!!!!!
Keep up the great work Johnny!!
From: Annette and Ruben Caudillo/ San Marcos, TX"
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By: RUBEN san marcos , TX
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"I would like to thank all of the nice people at Gruene Harley . A special thanks to : Bomber , Chris , Mitch , Kristie , Albert , Clint and Little John . I've had my bike in for service several times . Everything was done right the first time and on time ! Thanks again guys and gals . Scotty."
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By: scotty new braunfels, TX
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"My wife closed a deal on two softails thanks to the Service, Parts, and Accessories department. She also took the Rider's Edge course as a learner with zero experience riding. Now she keeps my batteries charged while I'm in Iraq. My thanks to everyone for the effort. Gruene HD will have my return business and my personal reference to my bros looking for a professional shop."
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By: LeAllan Lockhart, TX
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"Took my Sportster in because it was running a little rough. Since I had moved here recently I suspected that the carb jetting needed some changes. Turned out to be nothing more than a dirty air filter. The service dept could have changed out the jets anyway and charged me for "fixing" my bike...I would not have known the difference. Instead they cleaned the air filter, charged my nothing, and the bike runs fine. Nice to see this kind of professionalism and honesty. Thanks Albert."
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By: Ken Canyon Lake, TX
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"One of the best dealerships that I have been in, the entire staff gets 5 stars!!! I would highly recommend this dealership to any prospective harley purchaser."
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By: Francis San Antonio, TX
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"How in the world do you describe a dealership that's so friendly & laid-back, yet ready to take good care of you? From Bomber to Big & Little Jon, to the folks in the service department - ya'll have been great! Needless to say, the wife is STILL trying to get over the "accessory" to her new purse (hey - I HAD to have that new Ultra Classic so her new purse wouldn't look out of place!)"
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By: George New Braunfels, TX
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"I had a fantastic experience with these guys. Chris "Bomber" in sales, Chris Burton in finance, Mike in Parts, the guys in service did a great job with the upgrades on my bike, Julie and Floyd for taking care of me with the Rider's Edge class, even the instructors Bill and Scott were great. Worth the drive out to Greune for a 5 Star experience!!! Thanks guys!"
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By: Carl San Antonio, TX
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"It is great to have ya'll here in New Braunfels. It will be so much more convenient when I need my bike serviced or just want to by accessories for my bike. It is GREAT to have you here. I look forward to attending all your special events and joining a local HOG group. Thanks, Gail"
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By: Gail New Braunfels, TX
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"everyone was great I am so pleased with my new harley thanks to everyone there "
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By: Hawk canyon lake, TX
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"My husband and I have been to Gruene HD on several occasions, and have been quite impressed from our first greeting all the way to our smile when we walk out the door. We have done plenty of apparell shopping and always wander to the beautiful motorcycles on display. Your staff is not only well informed, they have a pride about them that I have not seen at a HD store in a long time!! Thanks for being so close, we needed you in the Hill Country!!"
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By: Samantha Canyon Lake, TX
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"Nice bike, nice sales person, Nice dealership. I do plan on coming to the Grand Opening..."
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By: John Round Rock, TX
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"Your staff friendly and very helpful. I feel right at home when I visit your very convenient location.Lots of help buying parts and having your service department do the work. Harley-Davidson Grune,New Braunfels,is now my dealership of choice. Thanks ,Ill be back.Regards Tom Habermehl"
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By: Tom New Braunfels, TX
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